E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July ninth, an individual venting on the Customer Support Representatives’ Live Chat detailing that the prior day’s delivery of two nicotine electronic books to two certain customers had recently been delayed due to a blend up relating to the “cookies” feature and the automatic payment system. The particular chat transcript reveals that the individual was satisfied with the book’s content material, but was however frustrated because typically the eBooks were not yet delivered whenever he went to check them within. The chat representative explained that in order for typically the eBooks to be delivered by the end of the day, they might require to be up to date with the correct info regarding nicotine steam levels in a variety of public locations.
Because it turns out, two new requests placed by 2 different individuals spot the Vaporizer Lite into a super-hot niche. These orders put into both retailers are for 2 very popular e-books: the Nicotine spot, and the Smoking gum. This is good news for your L lectric Tobacconist, because the potential market for ecig accessories is large. If the Vaporizers prove to be successful then we may well see an increase in the amount of retail establishments selling vaporizers through the country.
2 days afterwards, on August 3 rd, the company starts to receive calls relating to two additional orders placed by a couple of more different persons. The company immediately sends the very first order, which can be with regard to thirty dollars really worth of products, to the e-mail podsmall.com box of 1 of the slots. One call is usually made to confirm the order and an additional thirty dollars is credited to the e-mail box. This takes a while extended than the 25 seconds it required to place the 1st order, but at least the e-tailer knows to keep the inventory amounts up.
Several short days later, on Aug 5th, we find that another batch of thirty packages has arrived on the e-tailer. One bundle contains three hundred and fifty-five plans, a consequence of the a couple of orders placed previously. Less than about a minute is wasted throughout the chain of purchasing, but by typically the end through the day, right now there are already 3 hundred and fifty packages in transit. This is a severe delay as a result of sheer number of products. Since this is the fourth most popular week of the year, it is usually clear that some thing is seriously wrong.
The following day, September second, another batch regarding three hundred and fifty packages is received. These, nevertheless, are only a portion of the several a large number of packages which usually have accumulated during the past eight months. The electric powered Tobacconist is also experiencing unprecedented holds off due to typically the overflow of enterprise. It requires four added hours to end processing the ask for and the organization is forced to turn down asks for for previously provided services.
Finally, on September 5th, we obtain yet another package. Now, however, there are four packages left. In addition , about three of the plans contain smoking things. It is hard to see exactly how an industry which usually has caused it to be possible for literally one to access the electric cigarettes with the use of an web account, could end up being experiencing such delays in the source chain process.
L lectric Tobacconist has arrived at new levels regarding shame and shame. It truly is my wish that article may be of help to any client or retailer looking for a friendly, professional, honest and skilled e-commerce management team. I understand the frustration associated with experiencing severe delays in typically the distribution of the items, as well as the disappointment connected with having to be able to decline service to a customer dependent solely on their particular request. I am also conscious of the particular frustration that merchants who experience intense delays can be experiencing when working with a manufacturer or distributor who is not cooperative. Presently there are several questions that I believe are critical and are worthy of appropriate answers prior to I discuss them with my customers. If you are usually needing a Dependable E-Commerce Manager, make sure you feel free to contact me at virtually any time.